Web orders and customer service manager

ABOUT EDIKA

Through its brands, Edika offers a wide range of espresso machines for both residential and commercial applications. Offering innovative technologies and cutting-edge designs, the brands distributed by Edika offer solutions for a wide range of consumers. From the ritual of homemade espresso to the elegant automatic coffee maker, Edika has the right machine for every need and budget to guarantee an exceptional tasting experience. The machines of the various brands distributed by Edika are renowned for their reliability and durability.

BRIEF JOB DESCRIPTION

Under the supervision of the Order Manager, you will be responsible for processing web orders and providing information to customers, while ensuring a high-quality shopping experience in line with our company's positioning.

This position, available from March 18, is a full-time position, 40 hours a week, for a period of 14 months.

Working hours: Monday to Friday, 8am to 5pm is required.

RESPONSIBILITIES

Administrative tasks (40%)

  • Manage web orders (creation in the system, fraud management, etc.)
  • Follow up orders with shipping
  • Report any malfunctions encountered on the website and related applications to the website manager
  • Invoicing
  • Produce reports for accounting

Customer service for online orders (60%)

  • Anticipate possible customer returns by checking orders and identifying possible order errors.Help customers order on the site or modify their subscription.
  • Understand and explain to customers any problems encountered with orders placed (delivery charges, orders split in two, etc.).
  • Handle customer returns or queries after receiving their order.
  • Customer support on online platforms (Heyday and Inpukit)

        SKILLS REQUIRED

        • Valid Canadian work permit.
        • Passion, experience and/or knowledge of coffee and ideally of the coffee industry in Quebec (an asset).
        • Fluency in spoken and written French and English.
        • Significant training and experience in administration and customer service (with references).
        • Knowledge of Servicentre software (an asset).
        • Dynamic, customer service-oriented and collaborative.

        WE OFFER YOU

        • A pleasant working environment with top-of-the-range products and a select clientele.
        • Insurance program after 6 months: dental insurance, disability insurance, complementary illnesses, life insurance.
        • Employee discount program.
        • Company events and regular 5 à 7s.
        • All-you-can-eat quality coffee
        • Accessible by public transport (metro and bus) and on-site parking.
        • Paid vacations
          
          ADVANTAGES
        • Dental insurance
        • Supplementary health insurance.
        • Paid holidays.
        • Employee discounts.
        • Company events.
        • On-site parking.
        • Casual dress.

        Remuneration: $21.00 to $24.00 per hour

        Expected hours: 40 per week

        Ability to commute or relocate: Montreal, QC H3L 2N7: Commute without difficulty or plan to relocate before taking up position (Mandatory).

        EXPERIENCE:

        Administration: 1 year (Desirable)
        Customer service: 1 year (Desirable)


        LANGUAGE:

        French (Required)
        English (Mandatory)


        POSITION LOCATION:         Face-to-face

        Would you like to contribute to an exceptional customer experience while working with exceptional products? Apply now!

        eNote: Only successful candidates will be contacted for an interview.

        Please send your CV to the following address: info@edika.com